For our return policy, please click here.

In a rare event if you receive a faulty item, you can return it to us and we’ll send you a new product. To return your faulty item, you can either use the Contact Us form on this website or send our friendly support team an email at hello@venatrix.store

Please make sure to supply your Order ID and copy of the receipt.

Yes, however conditions apply. Please see our Return Policy for more detail.

No, items that are on sale cannot be returned.
Please double check your sizing as no credit note will be issued in exchange for these items.

Venatrix does not offer free returns. For faulty or damaged products please include a copy of your postage receipt. If the product is deemed faulty after review, we will credit the cost of postage back to you. Venatrix does not take any responsibility for returns lost in transit so please use a trackable postage service.

Venatrix ships to almost all countries internationally; you will have the option at checkout to choose your preferred method of global shipping. Please note that all Customs Duties and Import Taxes are the responsibility of the Customer. You may be required to pay these fees prior to delivery of your order.

DOMESTIC (Australia)

- Standard Shipping (4-8 Business Days) AU$10

- Express Shipping (1-3 Business Days) AU$15

INTERNATIONAL (New Zealand)

- Standard Shipping (4-8 Business Days) AU$15

- Express Shipping (2-4 Business Days) AU$30

INTERNATIONAL (US, Canada, Europe, East Asia and Middle East)

- Express Shipping AU$50

INTERNATIONAL (Rest of the world)

- Express Shipping AU$70

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

If your item/s was not deliverable, and for some reason is being returned to us, please contact us at hello@venatrix.store so we can arrange to have the item/s reshipped to you. Please note where items are returned to us due to incorrect or incomplete address supplied by you, then you will be required to cover the cost of re-postage. We only pay for postage where our team has made an error entering your address for the package.

For all international orders, shipping charge is for transport costs only. As mentioned in our T&C’s, it does not cover import liabilities that may be applied by the government of the destination country. Venatrix does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country. Please contact our Support Team via Contact Us form if you have any further questions.

Yes. We are a responsible company and we take online fraud seriously. Therefore we require all our customers to create an account with us to be able to purchase our products.

We accept credit card payment (VISA, Mastercard) and PayPal payments. We charge in AUD currency 

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Please contact our Support Team via Contact Us for further assistance. Please note, the payment page will only process the payment once.
If you see multiple charges on your card then you may have:
a) clicked 'submit' more than once at the checkout stage due to poor internet connection
b) moved back to update and/or change your order or details.

Once orders are placed, they cannot be changed. They may be cancelled unless processing has started at which time items must be received and exchanged.

Currently all our prices are in Australian Dollars. We charge the same price regardless of domestic or international orders, however what you are charged for an international order is based on the exchange rate charged by your financial institution. We do not control the exchange rate and therefore cannot advise what total charge will show on your bank statement.

If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. Please refer to our Privacy Policy for more information.

At the current time we only offer direct purchases from our website however to stay up to date on any possible pop-up locations you can do so by signing up to our newsletter.

Yes – you can purchase them on our store here.

Best way to stay up to date is by signing up to our newsletter.
Every time we restock, or new clothing items are introduced, we send out a notification to all our customers that have chosen to receive newsletter from us.